Quick Answer: Is It Legal To Not Refund Money?

Can a shop say no refunds?

If goods aren’t faulty, you CAN’T return them.

Unless the shop’s ‘rules’ allow it, or it was bought online.

Online is different, because the Distance Selling Regulations mean you can cancel goods within seven working days, even if you’ve merely changed your mind..

How long does a refund take to go back on your card?

Once the merchant processes your refund, it’s up to your card company to post the credit to your account. This typically takes three to seven business days. These timeframes apply to simple refunds, in which you and the seller agree to a return.

Can Trading Standards get my money back?

Trading Standards may investigate but won’t usually be able to get you your money back.

Can online shops refuse to give you a refund?

Online, mail and phone order sales You must offer a refund to customers if they’ve told you within 14 days of receiving their goods that they want to cancel. They have another 14 days to return the goods once they’ve told you.

Does a shop have to give you a refund?

But if you simply change your mind about something you bought in a shop and decide you don’t want to keep it, you do not have any rights under consumer law. Some shops offer to accept returns and give you an exchange or refund within a certain amount of time after the purchase.

Businesses should ensure they always provide a proof of purchase (such as a receipt) for any goods sold. A business is not obligated to offer a refund to a consumer for a change of mind. However, just because retailers are not legally required to offer change of mind returns, doesn’t mean they can’t.

Can you sue a company for not refunding your money?

Depending on how much of a refund you’re trying to get, suing the business in small claims court might be an option. … Civil court cases can be long, drawn out, expensive, and complicated. You can win more money at the end, but it will take a lot more time and effort to do so.

Is it illegal to refuse a refund in Australia?

Generally, a store does not have to give a refund or replacement if a customer simply changes their mind about a product. Under the Australian Consumer Law, the customer is only entitled to a refund or replacement for a major problem with a product covered by consumer guarantees.

What can I do if a company won’t give me a refund?

Contact the business.Be clear with your complaint. State why you are unhappy. … Also state you want a refund. The company might try to give you something else, such as store credit, if you aren’t clear.Realize that the first person you speak to might not be able to help you.

Who do I contact if a company won’t refund me?

You can complain to the Financial Ombudsman Service if you: have a letter from the seller saying that there’s nothing more they can do (a ‘letter of deadlock’) and you aren’t happy with the decision. didn’t get a decision letter or letter of deadlock within 8 weeks.

Can a company reverse a refund?

In cases of fraud, the merchant has no choice to reverse or refund the money to the cardholder or face a chargeback. … This is known as chargeback fraud or friendly fraud. In these cases, the merchant can protect their revenue in two ways: deflection or representment.

What are my statutory rights for a refund?

A consumer is entitled to receive a full refund when they cancel (or ‘rescind’) their contract of sale with the seller. The right under the Act to cancel a contract and get a refund is generally limited to a reasonable time after a consumer receives a good – this is usually before the consumer has used the goods a lot.

How do I ask for a refund?

Refund Request Letter—Why Is It Important?Ask for a refund in a polite and formal language.Include details about the product—what was purchased, when, and what the price was.Explain why you want to return the item.Mention relevant aspects of the transaction such as dates and place of delivery.